tayavip Frequently Asked Questions

tayavip accepts the following Philippine government-issued IDs for identity verification:

• PhilSys National ID (ePhilID)
• Philippine Passport
• Driver's License (LTO)
• SSS / GSIS ID
• PRC Professional ID
• Voter's ID / COMELEC ID
• Postal ID

Make sure your ID photo is clear, unobstructed, and not expired. KYC verification is typically completed within 24 hours on business days.

No. tayavip strictly enforces a one-account-per-player policy. Creating multiple accounts is a violation of our Terms & Conditions and may result in permanent suspension of all associated accounts and forfeiture of any balances. If you've forgotten your login details, use the password reset option on the login page rather than creating a new account.

Go to the tayavip Login page and click Forgot Password. Enter your registered mobile number or email address and you'll receive an OTP or reset link. Follow the instructions to set a new password. For security, tayavip recommends using a strong password of at least 8 characters combining uppercase letters, lowercase letters, numbers, and symbols. Never share your password with anyone — tayavip staff will never ask for it.

You can request account closure by contacting our support team at [email protected]. Before closing, ensure you have withdrawn any remaining balance. Note that account and transaction records are retained for a minimum of 5 years after closure as required by PAGCOR and Anti-Money Laundering Act (AMLA) regulations. If you're considering closing your account due to gambling concerns, we strongly recommend exploring our self-exclusion tools first.

tayavip accepts the following payment methods for deposits:

• E-wallets: GCash, PayMaya (Maya)
• Bank Transfer: BPI, BDO, Metrobank, UnionBank, Landbank, PNB, Security Bank
• Debit Card (Visa/Mastercard debit linked to a Philippine bank account)

Please note: tayavip does not accept credit card deposits or any form of cryptocurrency. These restrictions are in place to comply with Philippine gaming regulations.

The minimum deposit on tayavip is ₱100 for GCash and PayMaya transactions. Bank transfer minimums may vary depending on your bank's own transfer limits, but tayavip's minimum accepted bank deposit is ₱500. There is no maximum deposit limit set by tayavip, though your bank or e-wallet provider may impose their own daily transaction caps.

GCash and PayMaya deposits are credited to your tayavip account almost instantly — usually within a few seconds to 5 minutes. Bank transfer deposits typically take 15 minutes to 2 hours during banking hours. If your deposit has not reflected after 2 hours, please contact our support team with your transaction reference number and we'll resolve it promptly.

tayavip does not charge any fees on deposits. However, your bank or e-wallet provider may apply their own transaction fees — for example, some banks charge a small fee for InstaPay or PESONet transfers. We recommend checking with your payment provider before initiating a transfer. Any fees charged by third-party payment providers are outside tayavip's control.

Log in to your tayavip account and go to Wallet → Withdraw. Select your preferred withdrawal method (GCash, PayMaya, or bank transfer), enter the amount, and confirm. Make sure your withdrawal account details match the name on your tayavip KYC — withdrawals to third-party accounts are not permitted. Your account must be fully KYC-verified before your first withdrawal can be processed.

Processing times vary by method:

• GCash / PayMaya: 1–3 hours after approval
• Bank Transfer (InstaPay): 1–3 business hours
• Bank Transfer (PESONet): 1–3 business days

Withdrawal requests are reviewed by our finance team before processing. First-time withdrawals may take slightly longer due to additional verification steps. Requests submitted on weekends or Philippine public holidays may be processed on the next business day.

The minimum withdrawal amount on tayavip is ₱200 for GCash and PayMaya, and ₱500 for bank transfers. There is no maximum single withdrawal limit set by tayavip, though large withdrawals may be subject to additional verification in compliance with AMLA regulations.

Common reasons for withdrawal rejection include:

• Incomplete KYC verification
• Withdrawal account name does not match your registered name
• Active bonus wagering requirements not yet met
• Insufficient account balance after pending bets
• Suspected fraudulent activity or security hold

If your withdrawal was rejected, you'll receive a notification with the reason. Contact our support team at [email protected] if you need clarification or assistance resolving the issue.

tayavip offers a wide variety of online casino games including:

• Live Dealer Casino: Baccarat, Roulette, Blackjack, Sic Bo, Dragon Tiger
• Online Slots: Hundreds of titles from leading game providers
• Bingo: Multiple bingo rooms with different ticket prices and jackpots
• Fishing Games: Happy Fishing and other arcade-style fishing titles
• Card Games: Teen Patti Joker and other popular Asian card games

New games are added regularly — check the tayavip lobby for the latest additions.

Yes. All games on tayavip use certified Random Number Generator (RNG) technology to ensure fair and unpredictable outcomes. Our live dealer games are streamed in real time from professional studios with trained dealers. Game fairness is independently audited as part of our compliance with PAGCOR's regulatory requirements. The Return to Player (RTP) percentage for each slot game is displayed in the game's information panel.

Absolutely. tayavip is fully optimized for mobile play. You can access all games directly through your mobile browser on Android or iOS — no app download required. The tayavip mobile experience is designed to be smooth and responsive whether you're playing in Manila, Cebu, Davao, or anywhere else in the Philippines with a stable internet connection.

tayavip offers a welcome bonus for new players upon their first deposit. The specific bonus amount and terms are displayed on the promotions page after you log in. All bonuses are subject to wagering requirements — meaning you must wager the bonus amount a specified number of times before it can be withdrawn. Always read the full bonus terms before opting in.

A wagering requirement (also called a playthrough requirement) means you must wager a certain multiple of your bonus amount before you can withdraw bonus-derived winnings. For example, if you receive a ₱500 bonus with a 20x wagering requirement, you must place a total of ₱10,000 in bets before the bonus converts to withdrawable cash. Different games may contribute different percentages toward wagering requirements — slots typically contribute 100%, while live dealer games may contribute less. Check the specific bonus terms for details.

Most tayavip bonuses are credited automatically upon meeting the qualifying conditions (e.g., making a minimum deposit). Some promotions may require you to enter a promo code during deposit or opt in via the Promotions page in your account. If a bonus you expected hasn't appeared within 30 minutes of qualifying, contact our support team with your transaction details.

tayavip uses industry-standard SSL/TLS encryption to protect all data transmitted between your device and our servers. Your personal information is stored securely and is never sold to third parties. We comply with the Philippine Data Privacy Act of 2012 (Republic Act 10173). For full details on how we collect, use, and protect your data, please read our Privacy Policy.

If you suspect your tayavip account has been accessed without your authorization, take these steps immediately:

• Change your password right away via the login page
• Contact our support team at [email protected] to flag the account
• Request a temporary account freeze while the issue is investigated
• Check your registered email and mobile for any OTP requests you didn't initiate

tayavip will never ask for your password via email, chat, or phone. If you receive such a request, it is a phishing attempt — do not respond.

You must be 21 years of age or older to register and play on tayavip. This is a strict requirement under Philippine gaming law and PAGCOR regulations. tayavip enforces age verification through mandatory KYC identity checks for every new account. Underage gambling is illegal in the Philippines and we take our responsibility to prevent it very seriously.

Log in to your tayavip account and go to Account Settings → Responsible Gaming. From there you can set daily, weekly, or monthly deposit limits and loss limits. Limits take effect immediately and can be lowered at any time. Increasing a limit requires a 7-day cooling-off period to prevent impulsive decisions. We encourage all players to set limits that reflect their personal budget. Gambling is addictive. Know when to stop.

Self-exclusion allows you to suspend your tayavip account for a set period — from 6 months up to permanently. To activate self-exclusion, go to Account Settings → Responsible Gaming → Self-Exclusion, or contact our support team directly at [email protected]. Self-exclusion is free, immediate, and confidential. Your account balance is preserved and returned to you after the exclusion period ends (for non-permanent exclusions). For more information, visit our Responsible Gaming page.

If you or someone you know is struggling with problem gambling, help is available. tayavip's support team is trained in responsible gaming and can connect you with resources. You can also reach out to PAGCOR's responsible gaming program for guidance. Remember: Gambling is addictive. Know when to stop. It's never too late to ask for help, and reaching out is a sign of strength — not weakness. Visit our Responsible Gaming page for a full list of tools and support options available through tayavip.